Carpet Cleaning W1J Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning W1J provides professional carpet and related cleaning services to residential and commercial clients within its service area. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaning W1J.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, or organisation booking or receiving services from Carpet Cleaning W1J.
Company means Carpet Cleaning W1J, the provider of cleaning services.
Services means carpet cleaning and any additional cleaning or related work agreed between the Company and the Client.
Premises means the location where the Services are to be performed.
Terms means these Terms and Conditions, as updated or amended from time to time.
2. Scope of Services
The Company provides professional carpet cleaning and related services within its designated service area, which includes W1J and surrounding locations as determined by the Company from time to time. The exact scope of work for each booking will be confirmed in writing or verbally at the time of booking or confirmation.
Services may include, but are not limited to, hot water extraction, dry carpet cleaning, stain treatment, deodorising, and cleaning of rugs, upholstery or other soft furnishings where agreed. The Company reserves the right to refuse any work that it considers unsafe, inappropriate, or outside its expertise.
3. Booking Process
3.1 Bookings may be made by the Client via the Company’s accepted communication channels. The Client must provide accurate and complete information, including the Premises address, type and size of areas to be cleaned, preferred date and time, and any access requirements.
3.2 A booking is considered provisional until confirmed by the Company. Confirmation may be given verbally or in writing. The Company reserves the right to decline a booking at its absolute discretion.
3.3 The Client is responsible for notifying the Company of any special requirements or conditions at the Premises, including limited access, parking restrictions, security procedures, or the presence of delicate or high-value items.
3.4 Where the Services require particular methods or products due to allergies, sensitivities, or material specifications, the Client must inform the Company at the time of booking. The Company will use reasonable efforts to accommodate such requests but cannot guarantee that all requirements can be met.
4. Estimates and Pricing
4.1 Any price given prior to inspection of the Premises is an estimate only, based on the information provided by the Client. The Company reserves the right to adjust the price if the actual condition, size, or nature of the work differs from that described by the Client.
4.2 The Company may, where necessary, inspect the Premises before confirming the final price. Any revised price will be communicated to the Client for approval before work commences.
4.3 All prices are quoted in pounds sterling. Unless expressly stated otherwise, prices include labour, standard cleaning products, and use of machinery. Additional charges may apply for treatments such as stain protection, specialist stain removal, or work carried out outside normal operating hours.
5. Payments and Invoicing
5.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Services, depending on the type of work and the Client’s status.
5.2 Accepted payment methods will be specified by the Company and may include cashless electronic options. The Client must ensure that payment is made in full by the agreed due date.
5.3 For commercial Clients, the Company may issue an invoice following completion of the Services or as otherwise agreed. Unless stated otherwise on the invoice, payment is due within 14 calendar days of the invoice date.
5.4 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing payment. The Company may also suspend further services until all outstanding sums are settled.
6. Access, Parking and Client Obligations
6.1 The Client must provide safe and reasonable access to the Premises at the agreed time. If access is delayed or denied, the Company may charge a waiting fee or a call-out charge, or treat the visit as a late cancellation.
6.2 The Client is responsible for arranging adequate parking or providing permits, where required. Any parking charges or penalties incurred as a direct result of the Services being carried out will be added to the Client’s bill.
6.3 The Client should remove small items, breakables, and valuables from the areas to be cleaned prior to the arrival of the Company’s operatives. The Company is not responsible for moving heavy furniture, electrical items, or fragile objects unless agreed in advance.
6.4 The Client must ensure that electricity and water are available at the Premises where required for the performance of the Services.
7. Cancellations, Rescheduling and No-Show Policy
7.1 If the Client wishes to cancel or reschedule a booking, notice must be provided as early as possible. The Company may specify a minimum notice period, for example 24 or 48 hours before the scheduled appointment time. The applicable notice period will be communicated at the time of booking.
7.2 Where the Client provides less than the required notice, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted service price.
7.3 If the Client is not present at the Premises at the agreed time, or if access is not possible for reasons within the Client’s control, the visit may be treated as a late cancellation and subject to a cancellation fee.
7.4 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, staff illness, equipment failure, or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any consequential loss arising from such cancellations or delays.
8. Service Quality, Limitations and Complaints
8.1 The Company aims to provide Services with reasonable care and skill, in accordance with industry standards. However, the Client acknowledges that certain stains, odours, or damage may be permanent and that complete restoration cannot be guaranteed.
8.2 Drying times and results may vary depending on carpet type, environmental conditions, and the extent of soiling. The Company is not responsible for any adjustment, repair, or damage that occurs due to the Client walking on wet carpets or failing to follow aftercare advice.
8.3 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion. The Company may request evidence or carry out an inspection. Where a complaint is justified, the Company may, at its discretion, re-clean the affected areas or offer a partial refund.
8.4 The Company will not be liable for any complaint where the Client has arranged further work or repair by a third party before giving the Company a reasonable opportunity to assess and, where appropriate, remedy the issue.
9. Liability and Insurance
9.1 The Company maintains appropriate public liability insurance and will exercise reasonable care to avoid damage to property and belongings. However, the Client accepts that minor wear, pre-existing damage, or deterioration may be revealed or exacerbated by cleaning processes.
9.2 The Company’s liability for loss or damage arising from the performance of the Services shall be limited to the lesser of the cost of repair or replacement of the affected item, or the total price paid for the relevant Services, unless otherwise required by law.
9.3 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
9.4 Nothing in these Terms seeks to exclude or limit any liability of the Company for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
10. Health, Safety and Waste Regulations
10.1 The Company will conduct its operations in accordance with applicable UK health and safety legislation and recognised industry practices. The Client agrees to cooperate with any reasonable health and safety instructions given by the Company’s operatives.
10.2 All cleaning agents and equipment used by the Company will be handled in line with safety data and manufacturer guidelines. The Client must keep children, pets, and third parties away from the work area during and immediately after the cleaning process where necessary.
10.3 Any waste produced in the course of the Services will be managed in accordance with relevant waste regulations. The Company will remove only waste that it has generated or that is expressly included in the agreed scope of work. The Client remains responsible for the lawful disposal of any other waste at the Premises.
10.4 Where the Services involve the handling of hazardous substances or materials not arising from the Company’s work, the Client must inform the Company in advance. The Company reserves the right to refuse to deal with such materials and may terminate the Services if the environment is deemed unsafe.
11. Client Property and Security
11.1 The Client is responsible for securing valuables, confidential documents, and portable items prior to the provision of the Services. The Company will not be held liable for loss of cash, jewellery, or other items that have not been securely stored.
11.2 If the Client provides keys, access cards, or security codes, these will be used solely for the purpose of performing the Services and will be handled with reasonable care. The Client must inform the Company promptly if there are any changes to access arrangements.
12. Force Majeure
12.1 The Company shall not be in breach of these Terms, nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, without limitation, extreme weather, transport disruption, power failure, national emergencies, or changes in law or regulation.
13. Variations to the Terms
13.1 The Company reserves the right to amend these Terms from time to time. Any updated version will apply to Services booked after the date of the change. The Client is advised to review the Terms periodically to ensure awareness of any updates.
13.2 No variation to these Terms will be effective unless agreed by the Company. Any special terms or conditions must be expressly confirmed by the Company to be binding.
14. Assignment
14.1 The Client may not assign, transfer, or subcontract any of their rights or obligations under these Terms without the prior written consent of the Company.
14.2 The Company may subcontract aspects of the Services to suitably qualified and insured third parties, but will remain responsible for the proper performance of the contract with the Client.
15. Governing Law and Jurisdiction
15.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by the Company.
16. Severability
16.1 If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
17.1 These Terms, together with any written confirmation of the booking and any additional conditions expressly agreed between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings.
17.2 The Client acknowledges that they have not relied on any statement, promise, or representation that is not set out in these Terms or expressly confirmed by the Company.
